Working with your voice eliminates manual workflows

At many insurance firms, claims adjusters and investigators still record reports and interviews using analog devices, namely portable cassette recorders, or they have to take handwritten notes at the location.

As recording technology has evolved from analog to digital, however, cassette tapes and tape recorders have become harder to find. Firms need a new way to record and manage their interviews, reports and documents, without adversely affecting their productivity or budget. In short, transitioning from antiquated analog tape to the latest voice technology and professional smartphone dictation is long overdue.

Digital is key

The transition from analog to a digital dictation and transcription workflow is usually quite seamless for both claims adjusters and office staff.

Interview sound quality and audibility are crucial to investigators’ work since the volume and tone of a person’s voice can influence an attorney or jury in a multimillion-dollar lawsuit. Never deteriorating audio recording clarity from a high-quality handheld digital device is therefore an important feature.

The complete voice-to-text workflow becomes more efficient because it removes wasteful steps of “transporting” cassettes from A to B. If an investigator wants to prioritize a dictation for transcription, it’s just a click of a button to let the office staff know what’s important. Recordings are individually identified by the report and investigator. Managing and sharing recordings and text documents becomes a lot faster and easier for everyone involved in the process.

Digital dictation also opens up a window to incorporate latest technology like speech recognition to reduce workload for document creation. The administrative support staff can spend less time on transcription and more time on ensuring data accuracy and serving clients.

Taking the next step with smartphone dictation

For many insurance professionals, the road is their office. That means they need mobile tools that will help them close more investigations and file more reports in a day without unnecessary delays or administrative work.

Smartphones have also found their way into digital dictation supporting working with your voice. A professional dictation recorder app has dictation and editing features, such as insert, overwrite, and append, and seamlessly integrates with the dictation workflow.

Claims adjusters and investigators who are concerned it may be difficult to adjust are usually pleasantly surprised how easy digital voice solutions are. You can have it all at your fingertips on your smartphone or use a digital handheld recorder – just like your tape recorder was. Voice files are simply downloaded to the company’s dictation and transcription workflow for further processing.

Leveraging the Cloud

While many insurance professionals may use email for sharing dictations created on the road, email can be a privacy and security concern, and email poorly manages the transcription workflow. Cloud-based dictation allows browser–based dictation and transcription management from anywhere, at any time. Dictations are recorded the usual way on any digital dictation recorder or the Philips smartphone app, with maximum security of insurance professionals’ confidential information and transmitted directly to the cloud workflow.


Although much is different in the insurance industry than in decades past, one principle that has not changed is professionals’ dedication to fairness, accuracy and client service. Digital voice technology can support to focus on what matters most.





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