3 Common Myths about the Philips SpeechLive Cloud

At times, people are still skeptical about the cloud and how it works, and cloud applications are considered an uncertainty factor. On May 25th, 2019, the European General Data Protection Regulation (GDPR) will celebrate its 1st birthday. In honor of the 1st birthday of the GDPR, we thought we’d clear up three common myths about the cloud dictation solution, Philips SpeechLive. Even long before the GDPR came into effect, we have gone above and beyond to make sure customer data is secure and protected. Being fully GDPR-compliant was, therefore, never in question.

 

Myth 1: “Everything is stored at all times”

Philips SpeechLive stores personal data for login and billing purposes as well as handles audio recordings, voice files and text documents in its core functionality. Depending on individual preferences or company regulations, recordings can be deleted at any time or downloaded automatically or manually after a certain period of time.

Reality: It is always the user who decides what should be stored and what should not.

 

Myth 2: “Data is transferred to the US”

We work with several data centers across the globe to store data as locally as possible and satisfy different legislation. In Europe, customer data is stored on the high security server “earthDATAsafe” of Kapsch BusinessCom. The server is located 320 meters below surface within the Styrian Alps in Austria and secured by different safety measures. Recordings are stored within the EU on Microsoft Azure servers with high security protocols in place.

For customers outside of the EU, we use Microsoft Azure servers in the United States, Canada and Australia. Data is therefore clearly separated based on customers’ locations.

Reality: In line with the GDPR, data for customers in the EU is stored in the EU; personal data is stored in Austria.

 

Myth 3: “Leaks happen during data transmission”

For data transmission to and from Philips SpeechLive, a three-stage encryption mechanism is in place. A file is encrypted during recording on a professional recorder or online, while being sent to the cloud, and when stored on the cloud server.

Reality: We are aware that no data transmission is 100% secure. However, knowing the sensitivity of the data our customers deal with, we have always aimed for the highest security standards from the day we launched Philips SpeechLive.

 

If you would like to know more about Philips SpeechLive and what it can do for you, leave us a comment or contact us.

 

 

German Version:

 

Böse Cloud? Wir räumen mit drei gängigen Mythen rund um Philips SpeechLive auf.

 

Am 25. Mai 2019 ist die europäische Datenschutz-Grundverordnung (kurz: DSGVO) ein Jahr alt. Große Unsicherheit herrscht speziell bei Cloud-Applikationen. Wir räumen mit 3 gängigen Mythen auf und zeigen warum die Cloud-Diktierlösung Philips SpeechLive DSGVO-konform ist.

 

Mythos 1: „Gespeichert wird heutzutage alles und jedes“

Bei SpeechLive werden einerseits personenbezogene Daten (z.B. Login-Details) und die Aufnahmen selbst gespeichert. Je nach individueller Präferenz oder Richtlinie können Diktate regelmäßig automatisiert oder jederzeit manuell gelöscht oder heruntergeladen werden.

Fazit: Gespeichert bleibt nur, was aus Sicht des Users gespeichert werden soll.

 

Mythos 2: „Gespeichert wird in den USA“

In Europa werden personenbezogene Daten werden im Hochsicherheits-Serverzentrum „earthDATAsafe“ der Kapsch BusinessCom gespeichert. Dieses liegt 320 Meter unter der Erde in den steirischen Alpen und ist vielfach gesichert. Diktate selbst werden auf Microsoft Azure-Servern, die sich ausschließlich in der EU befinden, gespeichert. Auch hier sind zahlreiche Sicherheitsmechanismen inkraft.

Fazit: Aufnahmen von Kunden in der EU werden auch in der EU und personenbezogene Daten gar in Österreich gespeichert.

 

Mythos 3: „Bei der Datenübertragung kann es Leaks geben“

Für die Übertragung kommt ein dreistufiger Verschlüsselungsmechanismus zur Anwendung: bei er Aufnahme, bei der Übermittlung in die Cloud und beim Speichern auf dem Server.

Fazit: Keine Datenübertragung ist zu 100% sicher, allerdings weist SpeechLive einen deutlich höheren Sicherheitsstandard auf als weiter verbreitete Clouddienste.

 

Für weitere Informationen besuchen Sie www.speechlive.com oder kontaktieren Sie uns mit einem Kommentar zum Blog.

 

2 comments

  • JEAN-CHRISTOPHE MOUILLE

    Hello, can you give me more information about GDPR for THE SPEECH RECOGNITION SERVICE
    I read in https://www.speechlive.com/ie/general-terms-and-conditions/
    To provide the Speech Recognition Service, SPS uses external service providers who contract with SPS and are subject to duties of confidentiality. In particular, SPS uses Nuance Communications Ireland Limited (“Nuance”) as a service provider for speech recognition. Nuance may, in its discretion, process your Speech Data outside the EU, including in the USA or in other countries lacking an adequate level of data protection.

    Like

  • Please see our End-User License Agreement here: https://www.speechlive.com/us/eula/ and let us know if you have any more questions.

    Like

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