Advantages of Voice Tech in a World Where Mobility Matters
Perhaps one of the greatest advantages of voice technology is that its use is not limited to only a select few professions. Speech processing is increasing efficiency in many different fields of business. Here are a few real-life examples:
Every day, the insurance industry sends out armies of claims adjusters, field adjusters and “scopers” (people who inspect homes for fire and flood damage). Most of these field operatives still use pen and paper or even tape recorders to log their findings, and typically deal with limited capacity and poor sound quality. Not to mention the fact that they then either need to type a lot themselves or the cassettes have to be dropped off at their office support teams to transcribe notes into claims management systems.
Now, however, adjusters using a smartphone equipped with a recorder app can make the same notes as before, but send them electronically to their back-office staff. If the company uses speech recognition technology, the word processors are no longer transcriptionists but “correctionists.” They receive a file that is already more than 95 percent accurate, make a few tweaks and corrections, and the document is complete.
A sales rep for dental products might schedule 10 appointments per day with dental practices. Let’s say the rep is promoting a sonic toothbrush each practice can sell directly to customers for a nice margin. At each stop, the rep does a demo of the product, then packs up and heads for the next appointment. At the end of the day, the weary rep tries to remember which dental practices wanted a contract, which wanted to schedule a Lunch & Learn, and so on. Sitting at the keyboard to follow up, the rep adds another hour and a half to an already long day.
A rep using voice technology, on the other hand, can verbally recap the highlights of each sales visit as he is driving to the next one. This aids in the accurate capture of even the smallest detail. A dictation might go something like this: “Smiles 4 Kids needs a sales agreement, and they want to schedule a Lunch & Learn on October 20. Two of the lunches need to be vegetarian.” The rep then sends the voice file to his support staff, which promptly emails a contract and confirms the upcoming Lunch & Learn. The dental practice is amazed to get the follow-up just minutes after the rep’s visit—and on October 20, the two vegetarians aren’t handed a smoked turkey sandwich.
In a field where it is critical to respond quickly, many law firms still take days to follow-up after important meetings. Take the example of a client who wants to learn more about a firm’s latest merger case, but the attorney must take that client to dinner in just five minutes. There is not enough time to type and send an email, so the lawyer makes a mental note to have the information sent the next day.
In this same scenario, the lawyer could dictate and send the following message via the recorder app while walking out the door: “Bill, please send the executive summary of the Penn/Teller merger to my client at this email address.” During dinner, the client gets that information on her phone, and is quite impressed.
Efficiency and accuracy are extremely important in the construction industry. Therefore, a well-functioning workflow from the spoken word to written text can incrementally improve customer relationships, documentation and reporting.
Construction site inspectors can record information during their visit when still on site and send the encrypted audio file, together with image files, directly to the office. There is no need to return to the office after a job or wait until the end of the shift to deliver the records to a transcriptionist. Recordings can be assigned priorities and automatically routed to the correct transcriptionists and assigned to the correct files. The back office receives the files directly in the transcription software and can create the text file or protocol immediately. By cutting out a lot of the administrative work, turnaround times and costs can be dramatically decreased, therefore increasing client satisfaction.
No matter what field you are in, voice technology can help you to increase efficiency and jump-start your productivity. Today, more than ever, mobility is crucial to success. Speech processing can help you to make sure you are ready for anything this world throws at you and can support you in a world where mobility matters.
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