A Powerful Business Transformation

Reminger Co., LPA’s 400 employees are dedicated to serving clients with the high-touch, personalized attention of a smaller firm, while at the same time leveraging global reach and expertise that spans more than 30 practice groups. Throughout its 60+ year history, the Reminger team has been consistently committed to delivering outcomes for clients, which is evident in the firm’s tagline: “Results. Period.”

Like many law firms, the Reminger team uses transcription extensively for various workflows. With COVID-19 prompting an unexpected transition to a remote workforce, Chief Information Officer, Ryan Patriarca, knew he needed to find a way to sustain business operations in the face of potential disruptions.

He and his IT team were challenged with equipping staff to upload dictations and conduct transcription from home – without the dictation devices, desktop applications, foot pedals and other solutions typically used in their office-based settings. Further, the team had to accommodate for the lack of consistency in the types of devices people were using at home.

A right-sized solution coupled with a strong partnership

With a well-coordinated approach between the Philips Team and partner Total Voice Technology, Patriarca was able to utilize Philips SpeechLive’s contactless install to complete the deployment process at an accelerated rate to get him up and running as quickly as possible.

“We stood the solution up for 80% of our staff within 72 hours, and had the entire firm transitioned to using the solution within a week.”

Ryan Patriarca
Chief Information Officer

The solution’s ease of use allowed the Reminger team to quickly adapt to using the new tool – a key component of a successful implementation, as every minute matters to legal professionals.

 

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