Staying competitive with mobile, cloud-based voice technology
Martin, Ganotis, Brown, Mould & Currie P.C. is a law firm located near Syracuse, N.Y. devoted to the defense of medical malpractice actions. The firm has eleven attorneys. In a highly competitive state and legal specialty, Martin, Ganotis, Brown, Mould & Currie needs tools that help its attorneys deliver excellent client service while practicing more efficiently and productively.
In 2017, the firm found a competitive edge by adopting Philips voice technology. The firm switched from analog tape recorders and transcription equipment to the Philips voice recorder app for the iPhone and Philips SpeechLive, both highly secure digital solutions that allow attorneys to create documents and capture thoughts from anywhere.
“We work as a team, so we needed a solution that would help us maximize our efficiency,” said Joseph Farrell, Attorney at Martin, Ganotis, Brown, Mould & Currie.
“Philips delivered what we needed and more with the right technology that stood out above its competitors.”
Dictation essential for medical malpractice defense
For decades, the firm’s attorneys relied on voice technology tools that had become obsolete: standard-size analog cassettes and handheld recorders. Finding new recorders and cassettes was difficult and increasingly expensive. Furthermore, the workflow to create documents lacked efficiency because legal assistants who transcribed the dictations did not know how long the dictations were or how many recordings were on each cassette.
Recognizing the need for change, Mr. Farrell began researching new voice technology online to replace the old tools. He was familiar with Philips, but also researched other companies. In the end, after speaking with the firm’s certified Philips reseller, YB Sales & Distributors, Farrell thought the mobility, seamless integration and ease-of-use features of both the Voice Recorder app and SpeechLive seemed to be a perfect fit.
After discussing the new technology with the firm’s other attorneys, they decided to work with YB Sales to switch over to the Philips technology, leaving the handheld analog recorders and transcription equipment behind.
Streamlined workflow supports better service and efficiency
With clients spread all over the state, Martin, Ganotis, Brown, Mould & Currie’s attorneys travel often. Attorneys embraced the new solutions because it meant one less device they needed to carry with them while visiting clients, or attending depositions and hearings.
Using the Voice Recorder app, attorneys can easily dictate and edit recordings from any location, making the most of their downtime while traveling. From their smartphone, they can seamlessly and securely transfer recordings to SpeechLive. Back at the firm office, legal assistants are then notified of a new dictation recording and can access it from the cloud-based platform on a secure browser.
“Attorneys and assistants picked it up in seconds,” Mr. Farrell said. “It was really easy for everyone.”
Securing client and case information is important for any law firm, but even more so for Martin, Ganotis, Brown, Mould & Currie’s cases, the majority of which focus on federally protected medical information. The voice recorder app secures dictations by encrypting them during recording, again when they are sent to the SpeechLive cloud, and again by storing them in an encrypted format when safely kept in the cloud. This means end-to-end double encryption and protection from unauthorized access.
Faster, transparent process
The transition to Philips voice technology has improved the efficiency of the document creation process in numerous ways at Martin, Ganotis, Brown, Mould & Currie.
- Faster turnaround. Attorneys do not need to wait until they return to the office to share dictations with assistants. As soon as a recording is complete, transcription can begin. In some cases, the completed document can be shared for review before the attorney returns to the office.
- Transparency. Using SpeechLive, legal assistants can view the number of recordings yet to be transcribed as well as the length of each recording. That means assistants can divide transcription work more evenly among each other, but also be able to plan their daily schedule with more certainty as opposed to when they were transcribing analog cassettes.
- Consolidation. Attorneys do not need to purchase new devices or remember to travel with their handheld recorders anymore. The Voice Recorder app is integrated with SpeechLive, eliminating the need for a potentially incompatible software platform for dictation file and document management.
“Philips helped us switch to the modern age,” Mr. Farrell said. “It’s been a great experience for everyone, but it’s also helped us work more efficiently, which is so important for a firm like ours.”
We would like to thank Mr. Joseph Farrell for taking time to speak with us and share his insights about the technology transition at Martin, Ganotis, Brown, Mould & Currie P.C.